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Posts Tagged ‘Editing

Meet two of my pet peeves in word usage: trooper and trouper

I am currently on a linguistic rampage about how to distinguish one from the other, because lately I’ve noticed an outbreak of misuse and misunderstanding involving these two words. Whenever I come across such an unfortunate lapse, it causes me to raise one eyebrow in dismay while staring at the offending noun through gimlet eyes.

The guilty know who they are (or, worse, maybe not).

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Trooper - State Police

Are you a trooper? (Click image for credit and source)

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troop

Troop refers to a throng, crowd, herd or group. For example:

  • a troop of State Police officers
  • a troop (group) of friends
  • a troop (flock) of birds

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trooper

Trooper typically designates a member of a military unit or a police force, or a member of a Girl Scout or Boy Scout troop.

Webster’s Third New International Unabridged Dictionary lists the following as examples of troopers:

  • enlisted cavalryman
  • paratrooper or soldier
  • mounted policeman
  • one of a body of State police, usually using motorized vehicles
  • Girl Scout or Boy Scout

By extension, “to be a real trooper” has come to mean “to show bravery and courage, especially in the face of adversity while on duty.”

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Trouper - Member of a Theatrical Company

Are you a trouper? (Click image for credit and source)

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troupe

Troupe refers to a company or group of performers on the stage: a company of actors and actresses; a theatrical troupe.

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trouper

Trouper typically designates someone who is a member of a troupe, that is, an actor or an actress who belongs to a particular acting company.

By extension, “to be a real trouper” has come to mean knowing “the show must go on,” whatever it takes. Thus, a “real trouper” is a professional you can count on to help achieve the group’s goal, especially when the going gets rough. “Real troupers” will come through for you, no matter what, because they are committed, reliable and tenacious.

Once more then: Are you a trooper or a trouper?

Now it’s your turn: What are your pet “word pair” peeves? What sorts of homonymic misusage get under your skin, prompting you to think that civilization is irreversibly in decline? What confusions of meaning goad you into reaching for your red pen? What sorts of linguistic pratfalls provoke your inner editor to sally forth? Tell all in your comments – thanks!  Elizabeth Lexleigh  LexPower  The Write Ideas

How much copy have you written (and read!) for brochures, direct mail, catalogs, ads, and other marketing literature? The online and print worlds are awash in copy looking to grab your attention, hook your interest, create a need, list the benefits you will enjoy by purchasing the touted product and, finally, asking you for your order.

And you snap at the bait and go for it, only to realize … something’s missing.

Companies spend a lot of time and money trying to generate traffic and motivate people to buy their products. They get real creative. Flatter you. Use great visuals. Tell good stories. Pitch great messages. Get you to identify with the product image. So far so good.

But sometimes, when it comes right down to the moment of truth, the writers forget to include basic information that any potential customer absolutely must have. And every so often the editors don’t catch the missing details, either.

The problem is that those missing details can cost your company a sale. They can make the difference between a good customer experience and a bad one.

When you write marketing and sales copy, remember to proofread for the obvious details! Here are some examples:

  • Website and email addresses
  • Phone numbers, including toll-free
  • Company name, logo, street address
  • Directions or map
  • Store hours
  • Branch locations
  • Instructions for placing orders on the website, by email, by phone, or by mail
  • Accepted methods of payment
  • Product prices, guarantees and warranties
  • Shipping and service information

What other obvious details would you include?  Elizabeth Lexleigh  lexpower  The Write Ideas

At the very moment you think your document is ready for your audience, stop. Don’t send it or publish it just yet. There is one final step in the writing process that you should take, the step that can elevate your message above the rest and help your document command the attention of your readers. It is this:

Read your words aloud.

No matter how pleased you were with what you heard in your mind’s ear as you wrote the document, listening to the actual, out-loud sound of your words will probably inspire you to edit, trim and rewrite. Why is this so?

Reading aloud gives a writer a much better appreciation of the structure of a piece, its pacing, rhythms, word usage, and logic flow. You will find out if your sentences are strong and well formed, or not. You will hear how they fit together. You will feel the storyline more acutely and sense whether it is tight, moving with force and conviction, or weak and rambling.

To gain an interactive perspective on your work, see if you can rustle up a live audience to read to. Perhaps you could round up a few colleagues or the reviewers on your project team. Their response could prove invaluable in assessing how successful your document is likely to be with your target audience.

Remember to listen to the voice of your document before you send it to your customers, prospects and other audiences.

Well, dear reader, what do you think about this idea? Do you read your words aloud before you publish a document?  Elizabeth Lexleigh  lexpower  The Write Ideas

Somewhere along the way in nearly every person’s life, there comes a time when it is necessary to write a letter of complaint to someone. A time when you feel you have exhausted all other reasonable avenues, yet still cannot get the offending party — merchant? neighbor? government agency? family member? colleague? — to cooperate and work toward a satisfactory resolution.

Now, assuming you truly wish to find a workable solution to your dilemma, let me share with you the most important secret you need to know and absolutely must use in writing your letter: Avoid emotionalism.

Emotional words are loaded words. They can be loaded with accusations, expressions of anger or hatred, insinuation, libel, spite, self-righteousness, sarcasm, condescension, sneering, blaming, and name-calling. They can be loaded with assumptions and indignation. They can be loaded with fact-free imaginings and derogatory statements.

Think such an emotional approach will help you win your argument? Surmount the problem? Resolve the issue? Enlighten the other person and help them see the error of their ways? Make them realize you are not someone to trifle with? No. Rudeness will only decrease the other party’s sympathy for you and reduce your chances of success. The road to disaster is often paved with emotionalism.

So before you pen the REAL letter, sit down and write the I-Accuse-You-Horrible-Person-Rant-Cant-Whack-‘Em-Smack-‘Em-You’ll-Never-Forget-This-Letter missive. Take out your verbal flame-thrower and scorch the earth. Discharge all your roiling emotions, so that your mind will be free to deal with the facts of the case in a cool, calm and equable manner.

Now, place another sheet of paper before you, and write the real letter, the one in which you methodically and logically state your case in a polite and businesslike way:

  • Explain the problem clearly.
  • Get to the point.
  • Be as brief as possible (save the over-wrought narrative, and do not go into excessive detail).
  • Use objective, neutral words to present the facts as you see them.
  • Stick to the issues.
  • Be honest in your descriptions.
  • Be clear in your objective. What action do you want your reader to take?

Keep the letter overnight, and review it the next day. Delete any shred of emotionalism. Remember, you want to win, and loaded words will not help you achieve your goal.  Elizabeth Lexleigh  The Write Ideas   lexpower

The key to handling revisions is how well you planned and structured the document, and how you handled the first draft. Now it’s time for the product and subject-matter experts to verify content.

To help your reviewers do their job when they review your document, here are some guidelines on what to check. You may want to add more items to the list, but this should get you started.

Check content for the following:

  • Accuracy and completeness of information in the text
  • Accuracy and completeness of any tables, figures or illustrations
  • Proper use of terms, definitions, units, measures and symbols
  • Logical development of subject matter in relation to the product
  • Appropriate scope and depth in relation to the audience

When you send the document out for review, be sure you communicate to your reviewers what they are expected to do and the scope of their task.


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