How to Communicate Well
Posted January 3, 2011on:
Happy New Year! As you make your business resolutions for the coming year, communicating better is likely on your list. Whether you are an entrepreneur charging forward at the head of a fast-track startup or are growing an established small, midsize or large company, you know that telling your story and getting your message out to your customers and prospects is absolutely vital to your continued success.
With my best wishes to you for a kickin’ and profitable New Year, here are four hot-off-the-press tips that will work wonders for you in 2011.
1. Set Your Objective
Establish an objective to serve as the framework for your communication project. In other words, what is your purpose in reaching out to your customers, a colleague, prospects, your staff, or the general public? What do you want your audience to know, do, think, or feel? What results are you looking to get? From a single letter to an entire advertising campaign in a variety of media, you must know why you are communicating.
Taking aim and knowing what your target is before you take action gives you a real edge over your competition. So don’t bypass the tried-and-true advantage of figuring out where you want to go before you hit the trail: set an objective.
2. Develop Your Strategy
Now that you have an objective, you need a way to get there. The path to your objective is your strategy.
A useful way of thinking about strategy is to ask this question: what achievable steps can I take to reach my objective? In other words …
What is your product, process, idea, and so on? Who are your audiences? How can you engage and hold their interest? What sort of material (white papers, letters, brochures, books, manuals, videos, websites, blogs and other social media, and so on) do you need to create to reach your audiences? What must you say to your audiences to accomplish your objective? What is your point of view? How do you begin to tell your story, make your pitch, start your message to get through to your audiences?
Basically, you can think of strategy as defining the who, what, where, when, and how as specifically as you can. Strategy is your gameplan, and every step must lead to the why, which is your objective.
3. Establish Your Theme
In music, a theme is a pattern of notes that makes the dominant statement at the opening of a composition. After establishing a theme in a piece, the composer develops it and plays with it until the end, when the musical exploration is resolved into a re-statement of the theme.
Communicating by words and images is similar. A good theme lets you own one or several words in the marketplace which are identifiably yours. In this sense, a theme positions or brands your message, that is, it creates “shelf space” in the minds of your audiences.
A theme is the glue that holds your strategy together. If you are spangling messages across market segments and platforms, what is the tie that binds, the unifying element, the cohesive force? Your theme.
You want coherence and organic unity? Grab yourself a dominant theme and stick with it for the project.
4. Create Your Message
Build your message around your theme. The message also must fit within some part of your strategy, so that it helps achieve your objective.
The persuasiveness and effectiveness of a message stem from four factors: what you say, how you say it, where you say it, and how often you say it.
The most important aspect of a message, however, is that you have to write for the audience. Do you know your audience well enough to send them a message they will find meaningful? Will your audience understand your message? Are you using words and images that are relevant and familiar to your audience? Will your message achieve the desired results with your target audience? Is the message appropriate for the medium you have selected, for example, the digital market space, a print magazine, a video or a white paper?
What are your thoughts on how to communicate well? Please share them by leaving a comment. Thanks! Elizabeth Lexleigh LexPower The Write Ideas