LexTips: Do Not Make Assumptions
Posted April 26, 2009on:
As you prepare for your information-gathering interviews with product and subject-matter experts, beware of making assumptions.
Do not assume that you and the experts understand and define in the same way the product, its operation, procedures, terms or applications. Ask for explicit definitions and explanations. Remember: As a writer, asking questions is part of your job!
If you do not understand the answer to a question, ask again. Try rephrasing the question. Ask for an analogy — what is it like or similar to. If the information is not clear to you, then you will not be able to make it clear to your audience.