Posted by: lexpower on: June 10, 2010
Have you ever had to ask someone to do something and then motivate them to act? Maybe you’re trying to get people to donate to your cause, or prompt a customer to pay a bill, or inspire your employees to adopt a procedure, or get a company to give you a job interview, or ask [...]
Posted by: lexpower on: February 21, 2010
Somewhere along the way in nearly every person’s life, there comes a time when it is necessary to write a letter of complaint to someone. A time when you feel you have exhausted all other reasonable avenues, yet still cannot get the offending party — merchant? neighbor? government agency? family member? colleague? – to cooperate and work toward [...]
Posted by: lexpower on: April 26, 2009
As you prepare for your information-gathering interviews with product and subject-matter experts, beware of making assumptions. Do not assume that you and the experts understand and define in the same way the product, its operation, procedures, terms or applications. Ask for explicit definitions and explanations. Remember: As a writer, asking questions is part of your job! [...]